Category: Life & technology tips

  • Over-communicating is not communicating at all

    A few years ago, our home security provider installed new fire alarm detectors in my house. They emitted loud, high-pitched beeps at even the slightest detection of heat, smoke or steam. Boiling water set off the one in the kitchen. A steamy shower set off the one in the hallway.

    Eventually, we took the batteries out and then switched to a better brand. Later, a security technician told us that lots of people were disabling their fire detectors because the detectors were too sensitive.

    Wow – that’s a huge product failure. In an attempt to keep people safe from fires, the engineers created a product that was actually less effective. The bar to trigger alarm was set too low.

    Communication works the same way.

    Corporate America relies on executive summaries. The intelligence community taught me the concept of BLUF (bottom-line-up-front). Internet culture uses the concept of TL;DR (too long, didn’t read).

    Narrative always has its place. (I started this post in narrative form.) But there is tremendous value in brevity.

    When I was a stock analyst, I often formatted my research into bullet point format, with three categories:

    What’s new

    • One or two sentences on a development.

    What it means

    • Translating those above sentences into easy-to-understand English and adding context and background

    Recommended action

    • Buy, sell or hold

    Once I knew I had an audience who trusted me, I took pride in not wasting their time. There was tremendous value in helping others to tune out noise. There was value in what I didn’t say.

    Time and attention are limited, perishable resources. If you generate too much noise, people will cut you off, filter you away, and tune you out.

    This is true everywhere — at home, in the work place, on Facebook and Twitter. How much is too much? That’s subjective — it’s up to you to know your audience. Maybe you need to communicate more. Maybe less. If no one is opening your emails, or they are missing important information, it’s time to re-calibrate.

    We’re all communicators now.

    Calibrate constantly. Think about your audience. Strive to reduce noise.

  • Sometimes the interruptions are the work

    When coaching clients bring up time management and we drill down into where time gets lost or wasted, inevitably, we come to interruptions. The modern worker is continuously interrupted every few minutes.

    There are lots of productivity tools to help you manage your e-mail and your time. But I never simply jump into prescribing productivity tools.

    Instead, where I get curious first is whether the interruptions are interfering with the work, or whether they are part of the work.

    In a hospital emergency room, the answer is obvious. Doctors and nurses serve in the moment — their work is meant to be interrupted by patients in crisis. In a retail store, a sales associate’s secondary job may be to keep the sweaters folded neatly. But his or her primary job is to sell, to be available for customer questions, to be open to interruption.  Pastors, parents and teachers do some of their best work at the moment of interruption.

    On the other hand, interruptions are detrimental to the productivity of construction contractors, software development engineers, tax accountants, studying students, and writers. For task-oriented work and learning new concepts, I’ve adopted this Time magazine headline as a mantra: Focus is the new IQ.

    For many of us in the critical thinking economy whose positions straddle management and deliverables, it’s not always clear whether the interruptions are wasting time or simply part of the jobIt takes about 23 minutes to refocus after being interrupted, so it makes sense to spend some time thinking this through.

    If interruptions are getting frustrating for you, ask yourself which interruptions are part of your work and which are interfering with the work. The answer to that will help you decide what to do next.

    If you find yourself staying at work too late every day without exception to finish up what could not be done during the day, some priority setting may be in order. (Check out the link below about makers and managers to dive more deeply.)

    And finally, for newer entrants to the work force, part of managing up to supervisors means reminding them what’s on your plate and letting them assist you in prioritization. It’s your responsibility to manage your own time, but you don’t have to assume priorities. Not knowing is perfectly valid and wise managers can help. Over the course of my career, I’ve seen employees focus really hard on some weekly or monthly report simply because that is their task that they must complete, and they put to the side one-off projects that are actually more important to the overall mission. If interruptions are coming from above, you can always ask, “Should Y take priority over X?” …The answer might surprise you. And bonus points if Y is a pointless meeting that you now get to skip!

    If you liked that post, you might like:
    The double workday: Makers and managers
    Life: One risk-reward calculation after another
    Don’t let unconscious inertia decide for you
    You can afford it, you just choose not to
    The mob asks the wrong questions
    Forgive yourself for not knowing what you didn’t know before you learned it
    Stoicism > Hysteria: What do you wish to leak?
    Taking it down to the science
    How a year on Wall Street changed his world view

  • Play to your strengths, even on Valentine’s day

    Thoughtfulness on a deadline is not a strength I bring to any relationship. In fact, the birthday gift I offer my closest friends is absolving them from having to reciprocate any gifts to me on my birthday.

    For some people, gift-giving and anniversary-remembering is a strength. It’s not for others.

    Life gets a lot easier when we find what we’re good at and enjoy doing, and do more of that thing. When we play to our strengths, we compound our gains. We end up in relationships, job positions, and careers that are an optimal fit.

    Too often, employees and partners spend too much time trying to fix weaknesses. The problem is that one only gets a marginal return on investment when expending energy on a weakness. There’s a reason why it’s a weakness!

    This is all personal growth and leadership 101. I’m just adapting it as an excuse to ignore Valentine’s day.

    Feel free to share this post with your partner.

    Happy ordinary Tuesday!

    Further reading:
    Harvard Business Review: How to play to your strengths
    Book: Now, discover your strengths
    Forbes: Forget about working on your weaknesses, play to your strengths. A case study.

    (Note: Many messages sent via this Web site between August 2016 and February 2017 went to my spam folder and I did not see them before they were automatically deleted. Please accept my sincerest apologies, know that it was not personal, and send the message again!)

  • You can afford it, you just choose not to

    In your mind or in your spoken word . .

    . . . What if the next time you found yourself saying, “I can’t afford _X_,” you stopped and said instead, “I choose not to afford _X_, because I value _Y_ more … ?”

    . . . What if the next time you said, “I don’t have time for _X_,” you said instead, “I choose not to make time for _X_, because _Y_ is more important?”

    What are your X’s and Y’s?
    How do your priorities align with your values?
    Where do you find yourself nodding in agreement?
    Where are you getting defensive?
    What if you accepted full control over how you spend your resources and your time?
    What if you radically owned your own choices, past to present to future?
    What if you realized that it has always been up to you, and it still is?

  • Should you really just “be yourself?” Will you be fine? Really?

    Just be yourself!

    Just be yourself and you’ll be fine!

    What do you make of these platitudes in the workplace?

    It gets confusing when we start to conflate being with doing. They are different things, but each informs the other.

    “Nobody wants to see your true self,” Adam Grant writes in the New York Times. “We all have thoughts and feelings that we believe are fundamental to our lives, but that are better left unspoken.” He concludes that people want you to be sincere, not necessarily, yourself.

    Authenticity and vulnerability guru Brené Brown counters, via LinkedIn, “We are sick of the hustle and the bullshit and the fakery. We are tired of trying to live up to impossible ideals, and we’re no longer willing to orphan important parts of ourselves to achieve success. Most of us will take messy and real over pretending and people-pleasing every time.”

    Here’s what I think: They’re both right.

    “Be yourself” is flawed because it is advice — and all advice is flawed. (Remember that the next time your mother-in-law gives you some and just smile.)

    We are splitting hairs on syntax. The definitions of sincere and authentic are quite similar — they both mean some form of genuine. We are better off when we are genuine people.

    But what’s genuine? What is the self anyway? We each have a multitude of feelings and skills and talents to call upon to serve us in any situation.

    This matters because many of us in the modern economy are in the relationship business, in some form or another. I’ve found that the geekiest technology companies have some of the most authentic employees, simply because they know that to live is to explore and discover. Meanwhile, professional services such as law and medicine, people who are supposed to uphold the title of “expert,” have employees who find it harder to be authentic, where relationships seem more scripted and formulaic. No matter where you work, authenticity can constantly be cultivated.

    Your self is constantly changing. Think back 10 years on some of the stupid shit you said. You’re different now, right? And thank God for that! You have to know your self to fully be yourself, and knowing is a life long journey of discovery.

    To be fully alive as a human is to constantly reinvent, to explore, to act in new ways that challenge us and grow us.

    I’ve switched careers a few times now. From studying and working in computer science in college, migrating over to business journalism and reporting for newspapers and wire services, then climbing the learning curve for Wall Street stock analysis, and I’m now an executive and high-performance professional coach.

    Each role required a different way of acting, and in some times, a different way of being in the world.

    Act your way into a new way of thinking and being,” Herminia Ibarra writes in her book, Working Identity. “You cannot discover yourself by introspection.”

    (Emphasis mine.)

    You discover yourself by doing. Do first. Then be. Then do authentically.

    Wall Street analysts have to market themselves and their research. This means you waltz into a hedge fund office with your laptop with all your spreadsheets, your files, your business cards, your iPad, and sit down in a board room (usually overlooking an amazing view) to meet with fund analysts and managers, talking about your research and answering tough questions.

    My work was high quality, but what did it mean to be myself in that environment? The culture was new. Seven years ago, Wall Street was a totally new environment to me. I grew up a working class Jersey girl — was never rich — and was most recently a business reporter making $50,000 a year.

    But like anything, you adapt, stay curious, and have fun. I made sure I looked the part: $1,000 designer outfit, nice hosiery, stylish flats, hair pressed and neat. Before flying away for a trip, I’d have to clean the dirt out from under my fingernails from my most recent hike.

    Wall Street analysts also have to mingle with industry for research and network with contacts. I attended so many industry conferences — from drones, to electronic warfare, to agricultural equipment, to electric vehicles, to solar power, to geospatial intelligence, to guns. Let’s just say you don’t wear the same outfit when researching the firearms industry as you do when visiting with your hedgie client. You don’t talk about the same topics, unless, of course, they are considering investing in guns.

    Same when covering Tesla. I *got* Elon Musk and his crew, like understood them (I felt) in a deeper way when this light bulb went off: “Oh, they’re just like the geeks I studied physics with in college.” When analyzing $TSLA, I called deeply upon my inner geek to understand the company. When analyzing guns and defense, I called upon my inner freedom badass. When meeting with investor clients, I called upon my inner-loving-reporter-researcher-tired-of-being-broke-self. With my child, I am simply, “Mama,” and that is a world unto itself.

    We are all many selves.

    Ok. So you are reading this blog and you are a multi-talented individual. What does it mean to be yourself? And should you?

    Here’s what I learned: We are always discovering ourselves. Reinvention is the name of the game. And we are at our personal best when we can connect successfully with others.

    That’s all authenticity really is — it is connecting with people as best as you can in the moment. You get there through cultivating your own sense of curiosity and awareness, about yourself and about other people. Authenticity isn’t about your funky socks, or your annoying habit that you defend by saying, ‘that’s just who I am! snort!’, or the streak of pink you just put in your hair (it’s lovely, by the way, by all means, express your style). Authenticity is other focused.

    “Most people associate authenticity with being true to oneself — or “walking the talk.” But there’s a problem with that association; it focuses on how you feel about yourself. Authenticity is actually a relational behavior, not a self-centered one. Meaning that to be truly authentic, you must not only be comfortable with yourself, but must also comfortably connect with others,” says the Harvard Business Review.

    On the Street, the more I admitted to my imperfections, the more I courageously said, “I don’t know,” the more I dialed up the level of service and dialed down any last traces of bullshit, the more clients I gained and the more my research revenue grew. I certainly didn’t do this in direct service to myself, because sometimes, it was vulnerable and embarrassing and I had no idea whether I’d lose the client. I did it because it was the best way to serve the client, even if that meant admitting that perhaps I wasn’t the best person to serve the client in that moment.

    True story: Once, a hedge fund client in San Francisco called and said, “This stock is down 7%. You said it would go up. Why?”

    And I said, “Because Bob, I’m really bad at this job.”

    I was joking, but only a little — several of my stock predictions had gone against me in that time period.

    Later, one of our stock traders pinged me, “What’d you say to Bob!? He just paid us $5,000 in commissions.” And I messaged back, in amazement, “I just told him that I was really bad at picking stocks.”

    Truth and trust are still in short supply in this world. You can exhibit both while still being on a journey of self-discovery and acting different roles.

    If you can offer others a healthy dose of humility and vulnerability, then you’ll form deeper connections.

    But you can’t use “be yourself” to justify being an asshole. That’s just duh.
    (*Name changed)

     

  • Two mind tricks to quiet your thoughts for sleep

    A high-intensity, high-performance career* will keep you up at night.

    Illustration called "planetary brain," created by Flickr user Adrian Kenyon and shared under the creative commons license.
    It’s great to have an active mind — but sometimes we need to train it how to quiet down. (Illustration called “planetary brain,” created by Flickr user Adrian Kenyon and shared under the creative commons license.)

    My mind is not the sort that can just shut off at will. Also, I’ve always been in careers that are mentally intense and involve producing work for public critique and consumption.

    As a business reporter, when my head hit the pillow at night, my mind would race over the details of my article that would be on the front page of the newspaper the next day. Every single detail had to be accurate — from name spellings to calculations to quotes — and mistakes meant public embarrassment plus career-destroying printed corrections.

    As a stock analyst — particularly during the quarterly earnings seasons — I would finish my work and I had a mere four to six hours to sleep before I had to wake up and sell my research to Wall Street. This means that I would finalize updating a complicated Excel model, write a report, paste in my financial tables, and file the report electronically before going to bed. There often wasn’t transition time between “working” and “not working” — no time for a glass of wine. So then, I’d find myself laying in bed with numbers dancing in my head. I wondered where I could be wrong, which fact I might have missed that could embarrass me in front of clients the next day. My mind was a jumble of data points — revenue trajectory, gross margins, currency fluctuations, tax rate, execution risks, management’s body language, investor expectations, where the stock trended in the after-market. Hours of brilliant work on a deadline would be useless if I misplaced one decimal point in a spreadsheet of tens of thousands of cells.

    When I spoke with investors about my stock calls, I would say, “Here’s what keeps me up at night,” and I wasn’t speaking in metaphor — the job truly kept me up at night!

    Caring about the work you do is an innate strength. Knowing how to turn it off is a learned skill.

    Ok. So. Taking my work less seriously was never an option. So how does one sleep with all that?

    Because my brain would not stop on its own, I had to give it something else to do.

    These two things always worked for me. These are my personal versions of counting sheep.

    One. The fisherman. I imagine a small boat floating above my head. A friendly fisherman casts his net into my brain and scoops out all the thoughts. Sometimes, it takes two or three scoops to get them all. But when he’s done, my mind is clear and I don’t remember what happens after that, as I am in dreamland!

    Two. Kickball. Remember those red kickballs we played with as kids? You’d kick the ball and it would make a satisfying boink! and go flying? Well, in my mind’s eye, I place myself in my own small yard. The fence around the yard is high and I am standing in lush green grass. The goal is to keep the grass clear. As thoughts come in over the fence, I run over and kick them out.

    The kickball mind trick is particularly helpful if someone else’s unkindness toward you keeps replaying in your head. Turn those mean words into a kickball and boot it out of your zen yard! Boink! Boink! Boink! Sometimes two or three balls would come in at a time, and I’d kick those suckers right back out.

    You probably have tips to share, too! At the end of an intense day, how do you turn it off? What techniques do you use?

    *Parenting too. It is intense and it counts. It counts. It counts. It counts.

     

    If you liked this post, you might like:

    Sleep deprivation is literally torture
    Outsourcing versus insourcing your own life
    How to become a runner (inspiration for everyone)
    Don’t be paralyzed by imperfection
    Down with gravity; Up with entropy!
    When the world underestimates you, keep showing up
    Forgive yourself for not knowing what you didn’t know before you learned it

  • Sleep deprivation is literally torture

    Dear fellow biological organisms,

    I am going to advocate for your sleep hygiene because sleep won’t advocate for itself. Rest is often the thing that gets squeezed at both ends when other things should be cut out instead.

    Consider this: When the biological organisms over at the US Central Intelligence Agency want to break down, disorient, and psychologically rewire another biological organism who may wish to do harm, they sleep deprive the subject. They call this “enhanced interrogation techniques.

    When American doctors, nurses, financiers, managers, and parents of newborns want to make a difference, complete their work, or be perceived as competent, we often sleep deprive ourselves. We call this doing our jobs.

    With the exception of parents of newborns (sorry man, nature is cruel), you don’t have to accept culturally imposed poor sleep hygiene. Even better, if you are an organization’s leader, you can set the tone from the top.

    Sleep gets squeezed in business all the time. And we tell ourselves that this time is worth it. That this particular business trip, this particular set of circumstances, this particular deadline or goal, warrants powering through. But, after years of watching it happen over and over, watching people run themselves ragged and gain weight, I’ve come to the conclusion that we all need to be reminded constantly that we’re not robots.

    Last year, BMW’s CEO collapsed on stage during a press conference at the Frankfurt Motor Show. The stated cause? Fatigue.

    The problem is that sleep deprivation disrupts our circadian rhythms and leads to poorer brain performance. Working long hours even causes us to be negatively biased and less happy.

    When I travel with executives around a city for investor client meetings, there is a lot of pressure to fit in as many meetings as possible, sometimes even skipping lunch or having the C-level officer eat during his presentation. I always disliked this and tried to carve out time for the executive to eat in peace or have downtime. My reasons were both caring for the individual, but also selfish: When I had a “buy” rating on a stock, I wanted the executive to put his best foot forward to instill confidence in new investors. Running ragged helps nobody.

    When my team created a schedule, I would point out repeatedly, “We are biological organisms. We are biological organisms.”

    The people who stood out to me — and they were nearly always star performers — were the ones who did advocate for their own downtime and time to sleep. It often came across as IDGAF, but, it worked.

    And yet, I so often failed to adhere to my own advice. The national live television appearances I regret were the ones I did when I was not well rested. I cringe to watch myself on CNBC after I didn’t get a full night’s sleep.

    No matter your job title, your primary means of making an income involve your self and your brain. Your brain needs sleep to function well. You are a brain-athlete. (In high school, I was a mathlete who competed in math competitions. Picture me intimidatingly lifting my graphing calculator and flexing my biceps.)

    You can read a ton more about this — scientific proof of the need for sleep is everywhere. And questions about why we must deal with biological limits are better left to philosophy and religion.

    In conclusion, this post is not about being a wuss. It’s not about a 35-hour work week or arbitrary numbers. I love our culture of achievement and git-er-done. But, it is fundamentally unintelligent to ignore our own biology.

    We should conduct business in a way that optimizes performance. What can you cut out besides sleep?

    Get some sleep.

    Supporting research links:

    Why sleep deprivation is torture (Psychology Today)
    How the CIA tortured its detainees (The Guardian)
    Sleep deficit: The performance killer (Harvard Business Review)
    Sleep is more important than food (Harvard Business Review)
    There’s a proven link between effective leadership and getting enough sleep (Harvard Business Review)
    BMW chief’s collapse highlights executive stress (CNBC)

     

  • Outsourcing versus insourcing your own life

    Here’s a secret to being both a high-performing professional and living a considered life: Give some attention to what gives you energy and what drains your energy. And then see if you can pay people to do those things that drain you, freeing you to do the things that boost you.

    I had to learn this lesson as I did not grow up knowing it. As my career has grown, so has the number of people I’ve hired to support me. I often joke about the growing payroll of people who do their best for me so that I could do my best for clients.

    For me, it began in 2010. At the time, I was living in a Seattle condo and working full time as a stock analyst. I had put little thought or care into my physical home space. One summer day, I looked around and really disliked what I saw. The furniture, the walls, the cheap flooring, it was all wrong. The space drained my energy. And worse, the thought of changing the space drained my energy. Interior design and managing contractors were not something I wished to learn to do. I just wanted a nice space.

    And then an imperfect, but often true, Wall Street lesson popped into my head: “You can always throw money at the problem.”

    I hired Lindsey Runyon Design to help me and we had a blast doing a budget remodel. The results got written up a few places, with before and after pictures.

    Hiring Lindsey marked a shift in my view about money and time. This shift was crucial as I would soon grow to balance my position as an investment bank vice president sell-side analyst with motherhood — a rare combination.

    At one point in late 2010, Lindsey was at my place and it was dirty and unkempt. I was embarrassed. I had just returned from a few weeks of business travel to New Orleans, San Francisco, Las Vegas, Los Angeles, and Boston, and over the next two weeks, I had trips coming up to New York and Minneapolis. Stock analysis involves a lot of travel. I barely had time to open my own mail, let alone clean.

    “You need to hire a cleaner,” Lindsey said, without judgment.

    I felt a bit scandalized. First an interior designer, now a housekeeper? Who was I becoming? People like me don’t have maids, right? But, I hired one and then I analyzed the transaction as I would any stock:

    1. Hiring a cleaner is supporting the economy and creating a local job
    2. Part of what I am paying for is efficiency and product. A cleaner can do the same job in one hour that would take me five. He or she is just more practiced at cleaning. Some people take pride in it and it’s truly a craft. Also, he or she is using products that are probably expensive but can cut through soap scum without all the elbow grease.
    3. Peace of mind is priceless. Suddenly a crumb on the floor is just a crumb, and not representative of Yet Another Thing I Have To Take Care Of.
    4. It is amazing how knowing that the cleaners are coming in a few weeks would help me to relax about dirt and grime in my home. I knew it would eventually be gone, and so I could just live in my space and relax and not always be thinking, “I should be doing X.”
    5. Marital satisfaction increases. Hiring a housekeeper is an investment in one’s marriage.
    6. Knowing the cleaners are coming forced me to straighten up ahead of their visit. I want their time spent on cleaning, not organizing my mail. So, I got a blast of motivation to organize ahead of the cleaner’s visit.
    7. When the cleaner leaves, it’s heavenly! Coming home to a clean house is such an amazing feeling! I feel refreshed and renewed. I feel happier in a clean space. Energy boost.

    And that’s how my life went for the next six years — my personal payroll grew. I hired professionals who have specialized so that I could specialize. For my performance to soar as a stock analyst, I had to streamline my life.

    On and on it went until I was at the point where I’d outsourced almost everything mundane or not related to my primary means of making an income. Grocery delivery. In-home au pair for child care. Accountant. Housekeeper.

    And then one day earlier this year, I was in my front yard with my little girl and husband, and I pulled a weed. And then I pulled another weed. And another.

    And an hour later, the whole family had weeded the yard and we all felt great. I turned to my husband and said, “Why are we paying people to do this for us?”

    By this point, work, motherhood, and maintaining baseline fitness took up every spare second of my life. There simply wasn’t time to pull weeds. But I realized something huge about myself: I like digging in the dirt. It clears my mind and it feels productive and good.

    After that, we let go of our yard staff and I started putting in fewer hours at work. It was a conscious and considered choice.

    I took it to the extreme — hiring out many things, especially certain aspects of child care and our morning routine, that I really wanted to do myself.

    My Wall Street predisposition tells me to hire someone to build this Web site. I’m not a Web design pro. But, building my own Web site feels satisfying — so much so that I’m willing to risk having it be not perfect so that I can get the benefit of learning and creating something new. I am spending hours doing something that a pro could do in 15 minutes. But it’s worth it because I love learning. Energy boost.

    When in doubt, hire it out — or teach yourself.

    What tasks boost your energy? Which tasks drain? What could you outsource? What have you already outsourced that you’d maybe like to do yourself?

    If you liked this post, you might like:
    Down with gravity; up with entropy!
    Five ways to lead a more analytic life
    The double workday, makers and managers
    Maximize the moment — and jump

     

  • Play to win: Airport security tips down to a science

    Business travel is both exhausting and exciting. I love arriving at a new destination and switching “on.” But getting there? Oy.

    Like most things, you get better with practice.

    Here is my system for getting through airport security as quickly and as least-disgustingly as possible.

    This assumes a full-sized carry on suitcase and a laptop or tablet bag.

    -3.) Before you go: Wear as few metal accessories as possible. FYI: Five or more bobby pins in your hair will set off the detector. No water bottles.

    -2.) In the security line, get your ID and boarding pass ready. Turn your ID and boarding pass all the same way so that it faces the TSA agent. Plop both onto his podium. Wait patiently while the agent makes incantations with a marker and a magic flashlight. If you’re using your cell phone to check in with the infra-red scanner, be ready with self-effacing apologetic jokes about the wonders of technology. You’ll need to appease those behind you in the line, as it will take about 17 scans and lots of nervous laughter before it works.

    -1.) Make faces at the agent that match your ID photo. Hopefully, you’re not scowling on your license. After the first TSA agent has scanned your ID and graffitied your boarding pass, put both of those away so you don’t have to worry about them.

    0) Mentally prepare for the next step. This is a contest with the universe that you intend to win. No second must be wasted! Don’t move frantically through these next steps. Move methodically. You don’t need to make a show of going fast to benefit the person behind you. Who cares what he thinks? Little does he know, you’ve got a system. (Corollary: If the person behind you at all huffs or acts impatient, you now have my permission to switch to tortoise mode, the more comically exaggerated the better. Been there, done that and wished the guy a nice flight after TSA held him back for his improperly placed liquids. Shoulda slowed down and got it right the first time, buddy.)

    1.) When you are within grabbing distance of the gray bins, pick up three. Or if you feel like people are crowding you, grab five and just leave the last two empty. It will give you space to work. Announce knowingly to no one in particular, “I need lots of bins.”

    Lay out all three bins. Make a big determined show of having a system so that everyone around you leaves you alone. You’re not here to make friends.

    Leave the first bin empty for now. That’s your strategic bin.

    2.) Place your laptop or tablet bag between bins two and three. Extract your laptop or tablet and put it in bin two.

    3.) Heft your suitcase up onto the metal table and put it behind the third bin, with the zippers facing you. Using two hands, unzip both ways. Extract your liquids baggie and place it in the third bin. Re-zip the suitcase. Use both hands like the ambidextrous champ that you are.

    4.) Now your public disrobing begins. (KEEP your shoes on! Don’t get ahead of me! The less time you stand there in your stocking feet on the dirty floor, the better!) Begin to remove your accessories — watch, belt, wedding ring — as you push your bins toward the scanner. Put the accessories in the first bin or in a round dish.

    5.) Take off your jacket. Throw it over your laptop, which is the second bin. Loosen your shoes. Better yet, wear slip-ons.

    6.) Once you’re nearly to the metal detector, pop off your shoes and put them in the first bin, next to your accessories.

    7.) Push all of your bins and your bags onto the conveyor belt. Once your suitcase (the caboose in your train) is on the conveyor belt, turn to the front. Make eye contact with the TSA agent. He’ll wave you through the metal detector. Walk through seamlessly, head high, like the obedient upstanding flyer you are. After your beepless pass-through, smile at the TSA agent and thank him. (It’s a thankless job.)

    8.) Time to reclaim your belongings and dignity. Grab your shoes out of the first bin. They will come through quickly because scanning them only takes a second. Put on your shoes. Put on your watch. Put on your wedding ring.

    9.) Your jacket and laptop will emerge next in bin number two. At this point, the TSA agent will be looking at your suitcase through an x-ray machine, zip-zipping it back and forth, trying to ensure that your curling iron is not a bomb. That delay will give you time to put on your jacket and put your laptop away. Then, sling the laptop bag over your shoulder.

    10.) Your liquids will emerge next in the third bin. Grab them with your left hand.

    11.) Finally, your suitcase emerges. Grab that with your right hand. Make your way to one of the tables. (Most airports have those now, for convenience. It took them long enough!) Put your liquids away.

    12.) Cell phone? Check.
    Wedding ring? Check.
    Laptop? Check.
    Wallet? Check.
    Carry-on? Check.
    Jacket? Check.
    Shoes tied, buckled, zipped? Check.
    ID? Check.
    Zipper on your fly? Never hurts to check.
    Boarding pass? Crap, where is that again? Check.

    Quick area scan – anything yours on the ground? The table?

    Congratulations. You’re off to Hudson News and then onto your gate!

    Your tips and stories are MORE than welcome!
    (more…)

  • A note about the new design, and tips for you

    A quick note about my new blog design:

    For the past two years, this blog has been custom-styled using the German Newspaper theme for WordPress. It was elegant and professional, but it took more work to maintain on the back end.

    Because I didn’t feel like fiddling with PHP script every time I wanted to add a feature, I haven’t added many features.

    But the beauty of CSS and XML is that it removes the design from the content, and so all the content is still here. It just looks different. (Side thought for the geek-wads: Do you remember when CSS and XML were new and how it was so exciting? I still remember taking an XML class >10 years ago when I worked at FDIC and the instructor saying, “This will change everything!”)

    The biggest change is that you can now subscribe via e-mail to the blog. Your address will be maintained by Google’s FeedBurner service, which will automatically generate an e-mail to you every time I put up a new post.

    And of course, there’s always RSS, which I’m now handling through FeedBurner as well.

    GUI Web design 101

    Some rules to live by, when designing a blog:

    • Simplicity.
    • Not too many links and sub-directories. Nothing should be more than three clicks from the home page.
    • Put as much content as possible above the scroll, in the “splash.” The splash is the equivalent of front page, above the fold. You want those first 600 pixels to really pop. Scrolling sucks.
    • Absolutely no scrolling left to right. (My blog used to violate this in older browsers. Doh!)
    • Try not to waste above-the-fold space. I told a friend once, who was redesigning her blog, “Cut about 10 to 20 pixels from the top of your portrait. Nobody cares about those trees.”
    • Use a sans-serif font. (This blog violates that. Sorry.)
    • Do not use all caps, not even for a links page.
    • Use clear colors. No yellow on red, etc.
    • Preserve white space.
    • Use alt tags for images. If you really want to be kind to blind Web users, all of your photos will have alt-tag descriptions. When I did Web design for FDIC, I had to navigate my own pages using a blindfold and a Web reader, which is audio-only. It really changes your perspective. If this matters to you, see this Web design checklist for Section 508 disabilities compliance.

    (more…)